Shipping & Delivery
The delivery of your order is made by the Colissimo service. Delivery costs are 5.00 EUR. Free shipping above 99EUR purchase. Choose the address of your choice, the package will be delivered to you between 2 to 6 working days (allow two days for additional delays during sales periods). When your order is shipped, you will receive an email with the tracking number for your package. You can follow it in detail on the La Poste website. You also have the possibility to follow your order in your space.
Europe & Monde
We offer delivery by Colissimo International. The delivery costs are 10EUR, Free shipping above 99EUR purchase.We offer delivery by Colissimo International to the address of your choice and against signature on delivery, in 3 to 5 days (allow two additional days during sales periods). You will receive a tracking number, and an email notification when your package leaves. The post office in your country will then take care of the delivery. Please note: some countries require the payment of import taxes (this is not the case in Europe or the United States). Please see our policy for customs fees.
Returns, exchange & refund
We offer a simple 3-step return procedure through your account. You benefit from a withdrawal period of 15 working days for an exchange, a credit note or a refund. You have the option of returning the order to us if the items are unworn and in the original packaging, with the label.
1. LOGIN TO YOUR ACCOUNT TO MAKE A RETURN REQUEST
Log in to your customer area and go to your order history. Click on the relevant order number above. Select the product(s) to return. Click on “Generate a return” or contact our Customer Service email@example.com
2. YOU RECEIVE AN EMAIL
You will receive an email within 24 hours (excluding weekends) which will include: – The return slip, to be printed and inserted in your parcel – The Colissimo return label, to be stuck on the parcel. Be careful to remove the other labels present on the boxes.
3. DROP THE PACKAGE!
You can drop off packages at any post office. You will receive your exchange or refund within 15 days of receipt of the package! From the reception of your return, we offer you an exchange or a refund
We offer a size or color exchange on all products ordered from the online store. They are subject to availability, depending on stock variations, and will be sent to you under our usual delivery conditions.
We offer you a refund, it will be made on the card used for the purchase and will be effective within 15 working days.
Contact our customer service : firstname.lastname@example.org